Terms & Conditions in English - DÉCOUVREZ DUBROVNIK

Terms & Conditions

SALES OFFICE INFORMATION

Unique Collection d.o.o.
Registered with the Court Register:
Republic of Croatia, Commercial Court in Split, Permanent Service in Dubrovnik
Register Number (MBS): 04369408
Company Identification Number (OIB): 80426691725

HEAD OFFICE

Unique Collection d.o.o.
Padre Perice 23
20000 Dubrovnik
Croatia

CONTACT

T +385 99 44 22 914
F +385 91 507 5017

Info©uniquecollection.hr

GENERAL TERMS AND CONDITIONS

Introduction

These Terms and Conditions of booking and purchase of travel packages (hereinafter referred to as:
Terms and Conditions) are an integral part of the Contract, i.e. voucher concluded by and between
Unique Collection and the Customer / Client (hereinafter referred to as: the Customer) contracting the tourist package.

Booking and Contracting

The Customer may book the trip organized by Unique Collection in our office, by telephone, fax or email. By signing the contract, voucher or the booking form, i.e. by dictating the number of one’s credit card, using online or offline payment when purchasing the services by means of remote communication, the Customer fully accepts these Terms and Conditions upon having studied them carefully. During the booking, and for the purpose of booking the selected service, the Customer pays 30% of the package price (per person), unless otherwise stated in the program. The balance to the full price of the package is to be paid no later than 21 (twenty-one) days before the start of the trip, unless otherwise stated in the program (payment in instalments is considered an exception).

BOOKINGS & PAYMENTS

Your booking made through our web site will be confirmed within 24 hours of receiving it; in most cases it will be immediately confirmed. With written confirmation, we guarantee all booked services.

No deposits are required for confirmed bookings. Tours will be paid with credit card before provided service. All prices are final, expressed in EURO. It is possible to make a payment in euro, US dollars or Croatian Kuna, the Croatian national currency (Kn – HRK), according to the Croatian National Bank medium rate valid on the day of the transaction. The price stated on the confirmation list includes the added value tax (VAT).

Notice on prices in foreign currencies (EUR, etc.)

All payments will be done in HRK. Your credit card is charged with the amount obtained by converting the foreign currency to HRK, based on the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted to the local currency, based on the card company’s exchange rate. As a result, minor differences between prices listed on our websites are possible.

Bank transfer

Please note that bank transfer requires 3-5 days. IBAN: HR1223600001102932640(Zagrebačka banka)
SWIFT CODE: ZABAHR2X

Credit cards

Once-only payments can be done by the following credit cards: MasterCard®, Maestro®, Visa® and American Express®.

STATEMENT ON THE SECURITY OF ONLINE PAYMENTS

While conducting payments on our tour shop you are using Booking system Ez Booker and Monri Payments – an advanced system for secure acceptance of credit cards on the Internet.

Credit card purchase security statement

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.

Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.

Monri Payments is PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

Price and Package Contents

As a rule, (unless stipulated otherwise in the tour program) the package price shall include:
– transport services,
– hotel and catering services
– travel packages.
If mentioned in the tour program, the price can also include airport fees, as well as costs of services of
professional and local guides. The package price does not include (unless agreed otherwise):
– Optional (elective) excursions and visits,
– Costs of obtaining and issuing visas, if any
– Tickets for facilities to be visited.
All types of special services (single bedroom, special diet, etc.) shall be paid by the Customer and
must be ordered during booking. If a Customer asks for a special service during the tour, it shall be
paid for it directly to the guide or the Agency representative, in the currency of the respective country.

Right to Price Increase and Right to Cancellation Due to Price Increase

Prices of all packages are based on the exchange rate of the Croatian kuna and foreign currencies.

Unique Collection may ask for an increase of the agreed price in case the following occurred after the contract was entered into:

– A change of exchange rates in relation to the program publication date,

– A change of transport costs (fuel, road toll, etc.),

– A change in fees of hotels or carriers.

Unique Collection may inform Customers of the change in writing or verbally.

The agreed price may not be increased in the period of seven days prior to the start of the tour, save for exceptions from Paragraph 1 of this Article.

If the price increase should exceed 10% of the agreed price, the Customer may cancel the tour free of charge no later than 48 hours of receiving a written notice. If the Customer should fail to cancel the tour within the stated term either personally at the Unique Collection point-of-sale or in writing, it shall be deemed that they agree to the price change. The Customer undertakes to accept the price increase of up to 10%. The published prices are the result of contracts Unique Collection has with its partners and may not correspond to the prices stated on the location, at the destination of the Customer’s stay.

Discounts for Children and Other Benefits. Please pay attention to discounts for children and other benefits which are specified in the package description.

Travel Documents

The Customer shall be provided with all travel documents no later than 5 days prior to departure, unless stated otherwise in the program. The travel documents shall include the following:

For a package with the use of own transport: the original voucher and written notices, if any,
For a bus package: the original voucher and the tour program,
For an airplane package: the original voucher, the tour program and an airplane ticket.

Categorization and Service Description

Accommodation facilities offered in Unique Collection programs are described according to the official categorization of the respective country, valid at the moment of the program publication. Diet, modern conveniences and all other services offered by hotels/apartments are supervised by local tourist boards, while the standards of accommodation and services differ and are not comparable. Unique Collection assumes no responsibility for any verbal or written information differing from the description of services and facilities in the published programs obtained from a third party.

Room/Apartment Accommodation

Rooms/apartments are distributed by the reception desk at the place of staying. Unless the Customer has explicitly booked a specific room/apartment they shall accept any officially registered accommodation unit for rent in the specific facility described in the catalogue and the price list.

Accommodation in the room/apartment is usually not possible before 4.00 p.m. on the service start date, and the Customers usually must leave the rooms/apartments by 10.00 a.m. on the service end date. Arrivals after 8.00 p.m. must be advised in advance, unless otherwise indicated. Pets are allowed in particular cases with an obligatory additional fee. The Cost of Booking per Request and the Cost of Booking Change The cost of booking at the time when there are no availabilities for the requested packages is HRK 80.00. By receiving the payment of the stated amount, Unique Collection accepts the booking per request and secures the additional place (place per request). If the additional place is secured and accepted by the Customer, the previously paid cost of booking per request shall be included in the price of the package.

If Unique Collection is unable to confirm the booking per request, the amount paid for the booking per request shall be fully refunded to the Customer.

Declining the offered booking shall result in Unique Collection keeping the paid amount for the purpose of covering the cost of booking per request.Cancellation Policy

If a Customer should cancel the booking, Unique Collection shall keep the following amounts from the full package price:

– up to 30 days prior to departure, 10% of the package price, and no less than HRK 100.00

– 29 to 22 days prior to departure, 25% of the package price

– 21 to 15 days prior to departure, 40% of the package price

– 14 to 8 days prior to departure, 80% of the package price

– 7 to 0 days prior to the departure, 100% of the package price

– after the departure, 100% of the package price

The stated costs of cancellation shall also apply to changes of the departure date or the type of the accommodation facility, i.e. the type of the room/apartment, and to all other major changes.

A cancellation scale that may differ from the stated one is included in a specific program and catalogue to which it refers. If a Customer cancelling the tour finds a new beneficiary of the same booking, who meets the anticipated requirements, Unique Collection shall charge only the costs caused by the replacement. If all packages should be cancelled, the costs for obtaining visa/s or travel documents are not refunded. If a Customer cancels the tour or shortens the travel due to bad weather conditions, Unique Collection shall apply the above mentioned scale and subsequent complaints shall not be acknowledged.

Insurance from Risk of Cancellation

If, during the booking of a tour, a Customer anticipates they may have to cancel the tour due tounexpected obstacles, in order to avoid the costs of the tour cancellation stated in the part of theseTerms and Conditions titled “Cancellation Policy”, they can pay the insurance from the risk of cancellation.

The insurance from the risk of cancellation is charged at the time of entering into the Contract and may not be paid subsequently. The insurance premium is calculated based on the value of the tour, according to the price list of the insurance company.

When renting an apartment, it is

obtained by dividing the rent price with the number of persons in the apartment.

An unanticipated obstacle has occurred if any of the following circumstances have taken effect:

Serious illness or death:

of the insured person – of their spouse, of their child,

of their parent, brother or sister or sibling’s spouse, adoptive child or adoptive parent;

Natural disaster declared as such by authorized institutions;
Military service.

In case the tour package is cancelled, the paid premium for insurance from the risk of cancellation shall not be refunded. Also, in case the tour is cancelled, the cost of obtaining visas shall not be refunded regardless of the Customer having the insurance from the risk of cancellation.

If the Customer has not paid insurance from the risk of cancellation, and they must cancel the tour due to the stated unanticipated obstacles, Unique Collection reserves the right of payment according to the part of these Terms and Conditions titled “Cancellation Policy”. Other Terms and Conditions of insurance shall be enclosed with the insurance policy.

Insurance from consequences of accident and illness, insurance from risk of damage and loss of baggage and voluntary health insurance of persons during travelling and staying abroad Tour prices do not include the insurance from the risk of accident and illness while travelling, nor do they include the insurance from the risk of damage and loss of baggage or voluntary health insurance.

By signing the tour Contract, with these Terms and Conditions as its integral part, it is understood that additional insurances stated in the previous paragraph have been offered and recommended to

Customers. If the Customer should request the stated insurances, these may be contracted directly with an insurer or through Unique Collection, whereby Unique Collection acts only as a mediator.

We recommend that you study the insurance terms carefully before purchasing the policies.

Cancellation by Unique Collection or Change of Program If the sufficient number of passengers has not booked the program, Unique Collection reserves the right to cancel the travel no later than 5 days prior to the tour start date. The minimum number of passengers required for a specific travel shall be specially marked on each program/package.
Unique Collection also reserves the right to a full or partial change of the tour program in case
extraordinary circumstances should occur that could not have been anticipated or avoided before the tour start date. Unique Collection reserves the right to change the date or the time of the departure due to a change in the flight schedule or the onset of unanticipated circumstances, as well as the right to change the itinerary if there should be a change in travel conditions such as: the changed flight schedule, safety conditions in a country, (unfavorable) weather conditions without compensating the damages, and according to the current regulations in the international traffic. If the tour is cancelled by Unique Collection, the Customer shall be entitled to the full refund of the amount paid, not including the compensation of damages.

Travel Documents

Customers must have valid personal travel documents. Invalid documents leading to the cancellation of the travel shall not result in any harmful consequences for Unique Collection, and, if should suffer additional damages due to such an omission by a Customer, the Customer must compensate the damages suffered. If a travel document should be lost or stolen during travel, the costs of issuing new documents shall be borne by the Customer. Unique Collection’s guide shall assist the Customer in such a situation, taking care of the normal course of the program thereby.

If a certain travel requires a visa, Unique Collection may assist in obtaining such visa at a
special additional fee. Unique Collection shall not be held responsible for decisions by customs or police or other state authorities banning passenger’s entry into a particular country.

Foreign Exchange and Customs Regulations

Customers must comply with all foreign exchange and customs regulations, laws and other by-laws of the Republic of Croatia and other countries through which they travel and where they stay.
If the tour cannot be continued because a Customer has violated the regulations, all incurred costs shall be borne solely by the person having violated the regulations.

Health Regulations

Travel to some countries is conditioned by mandatory vaccination against specific diseases. When travelling to such countries, the Customer must hold certificates and documents of vaccinations.

Baggage

Transport of baggage by airplane is free of charge up to the weight defined by the airline carrier. The Customer pays for the excess baggage according to the current prices of the airline carrier.
Regardless of their age, children are not entitled to the baggage transport in air transport that is free of charge. In case of bus transport, a Customer may have 2 pieces of personal baggage.

Customers must take care of their belongings brought on the bus and are obliged to bring them along whenever leaving the bus. Otherwise, Customers shall be responsible for theft, loss or damage of objects left unattended in the bus.

Complaints

Complaints are submitted in a written form.

We emphasize that it is in the interest of the Traveler to make sure that every complaint is enclosed in writing and the service provider will endeavor to provide the agreed service, i.e. correct the mistakes.

If no improvement is made even after the complaint, the Customer should ask for a certificate from which it is evident that the service was not provided, i.e. that it was not provided in the stipulated way.

The Customer must enclose the certificate to their written complaint. The Customer is to make a written complaint no later than 7 days after the travel has ended. If the Customer should make a written complaint after the expiry of that term, Unique Collection is not obliged to take such a complaint into consideration. For resolving the complaints regarding services abroad, one must comply with the rule of reporting the complaint with the issue of certificate on the spot, and the deadline for submitting the complaint.

The organizer must make a written decision regarding the complaint within 14 days of receiving the complaint, and it may postpone the term for making the decision about the complaint by another 14 days on account information gathering.

The organizer shall resolve only those complaints which could not have been eliminated at the Customer’s destination. While the resolution of the complaint is in process, but no longer than 14, i.e. 28 days after lodging the complaint, the Customer waives the right to mediation of any other person, the arbitration by UHPA or another institution, and undertakes not to provide media with the information. In this time period, the Customer also waives the right to sue. The maximum amount of compensation per complaint may reach the amount of the advertised part of services, but it may not include the services already used, or the entire package amount. When entering into the “Fortuna System” contract, the Customer has no right to a complaint. The Customer and Unique Collection shall attempt to resolve disputes amicably, and, on the contrary, they stipulate the competence of the court in Zagreb. The competent law shall be the Croatian law.

Unique Collection Obligations

Unique Collection undertakes to care about provision of services and the selection of service providers in accordance with the best business practices, and to take care of the Customers’ rights and interests in compliance with the best tourism practices. Unique Collection undertakes to provide the Customer with all the contracted services for a particular package, and to provide answers in case of possible failure to perform services or a part of services. Unique Collection shall fulfill all the obligations stated in its programs fully and as described, except in the event of Force Majeure or changed circumstances. In such cases, Unique Collection shall offer a substitute solution if possible.

Unique Collection is not obliged to provide services beyond these Terms and Conditions. Unique Collection is not responsible for possible print errors.

Customer’s Obligations

The Customer undertakes to personally meet the conditions anticipated by the regulations of theRepublic of Croatia and the country through which or to which they travel, and to observe the house rules in hotel and other facilities, to cooperate with the representative of the organizer and with service providers. The Customer is personally responsible for any damages caused, particularly for the damages that are the result of failure to observe the contract and these General Terms and Conditions. The Customer shall cover the incurred damages immediately at the hotel reception desk and at another place stipulated by the physical or legal entity who suffered the damages.

Warranty in case of insolvency or bankruptcy of the tour organizer Pursuant to the Tourism Act, in case of insolvency or bankruptcy of Unique Collection, Customers caught by it while travelling, as well as persons who made down payments for a travel should contact the provider stated on the travel certificate or on another corresponding document as soon as possible.

Personal Data Protection

The Customer provides personal data voluntarily. Personal data of the Customer are necessary in the process of realization of the requested service. These shall also be used for further mutual communication.

Unique Collection undertakes not to export the Customer’s personal data abroad, or provide any third persons with such information, except for the purposes of realization of the requested service.

The exception to providing third persons with Customer’s personal data regards the contracting of insurance for the risk of cancellation, insurance from consequences of accident and illness, insurance from risk of damage and loss of baggage and voluntary health insurance of persons during travelling and staying abroad. If the Customer should take out an insurance policy, personal data shall be forwarded to the insurance company.

Customer’s personal data shall be kept in a database, pursuant to the Decision of the Administration regarding the manner of collecting, processing and keeping personal data.The Customers allow their personal data to be used for the purposes of Unique Collection marketing activities.

Final Provisions

These Terms and Conditions are an integral part of the Contract that the Customer enters into with Unique Collection, i.e. an authorized travel agency where they booked the trip organized by Unique Collection. Possible/anticipated deviations from these Terms and Conditions must be stated with the text of the tour program, if dealing with tour operators – international travel organizers.

By signing the contract, the Customer fully accepts the program and these Terms and Conditions. The issue of these Terms and Conditions makes all previous versions null and void

Vesna Lukic

BIENVENUES

La liberté juste, la liberté bien-aimée, la liberté gentiment avouée, Tu es le don précieux que Dieu nous a doté, Toute notre gloire est ta vraie création, à notre maison tu es toute la décoration, Pas d’argent ni d’or, pas la vie elle-même pourrait remplacer la récompense de ta grâce pure et sublime.